Shipping and Returns/Exchange
Shipping
If the items in your order which qualify for 'Free Shipping' total $59 or more, your order ships FREE*!
*Free shipping is limited to Canadian provinces excluding Northwest Territories, Yukon & Nunavut.
Remote locations: O Coffee reserves the right to cancel and/or refund an order, if the shipping destination of the order is considered a remote location within the provinces where free shipping applies.
PO BOXES: O Coffee reserves the right to cancel and/or refund an order if the shipping destination is a PO Box #. We are unable to ship to a PO Box when shipping with FEDEX.
The $59 order value is the value of the order prior to any and all sales taxes and after any discounts. This is a limited time offer.
Returns/Exchange
Please call our customer service center at 1-866-267-3252 for a return authorization before returning your equipment and or other hardware items.
Unfortunately, we are unable to accept or process any returns without an authorization.
Coffee hardware may be returned for a refund provided that:
- It has not been opened or used, and in the original packaging.
- Opened products and products that
do not have the original packaging will not be accepted.
The item(s) are to be returned to O Coffee head office at 2000 Argentia Rd Plaza, 3 #400, Mississauga, ON L5N 1V9 by the purchaser and at the purchaser's expense. - It is advisable that if the items are being returned by a courier service, then insurance coverage is to be added to your shipment since the item(s) is officially the property of the purchaser.
O Coffee reserves the right to charge a 15% restocking fee. The cost of the original shipping amount will be deducted from the return amount even if your purchase had qualified for free shipping.
Please allow up to 10 days, for your return item to be inspected and for your refund to be processed.
Food items (i.e. coffee beans, coffee beverages) and gift cards cannot be returned. If you have an issue with coffee that you purchased from this site, please email or call us and we will make every effort to resolve your issue.
Who We Are
We are farmers. With a long history of coffee plantations with stories and dreams of coffee that did more for you than the average cup. From times and places when coffee and plants were all they had. Coffee needed to be the way to bring nutrition to the people.
Our old time plantation coffees were enriched with plants, herbs and botanicals to help get the most out of the coffee bean, smooth the caffeine ride to a steady pace, with a good dose of antioxidants and immune boosting power to help get through hard times.
A few vintage recipes from our great grandparents, a bit of science, and some guts and determination made those dreams come true.
Ok so you are probably asking.... is my O COFFEE going to taste like...broccoli? No way! Our farm crafted technique carefully infuses our beans with plant nutrients and allows our great superior flavors O COFFEE flavor to shine. No broccoli. Just really great coffee that's got you covered. we guarantee it!
We dream in coffee. What is your coffee dream?
Tell us and we'll enter your idea in our new flavor contest, where every fall we issue a limited edition fan voted O COFFEE flavour. The winner gets a 6 month subscription to their new flavour! Learn More About Our Fan Voted Flavor Contest and Join to Win! >
We're Committed to Caring
By contributing to the world in a positive way, we can all work together to sustain our world, and nourish ourselves in a healthy, delicious way.
That's why we've pledged to give away 1 million cups of coffee to homeless shelters in Canada! And you can help us do this. For every bag of o coffee purchased, we will donate one cup to a person in need! Now that's a great way to share the love don't you think?
Why O COFFEE?
At O COFFEE, we're more than just your morning caffeine fix. We're on a mission to redefine your coffee experience, making it not just a source of energy, but a true source of well-being. Our journey began with a passion for coffee and a vision to create something extraordinary.
We believe in the power of nature and its ability to enhance our lives. That's why we carefully infuse our farm-fresh green coffee beans with a blend of herbs and plants, harnessing their natural goodness to create a coffee that not only tastes amazing but also provides added benefits.
Fan Voted Flavor Contest
So you like O COFFEE. And you're thinking, I wish they had (insert your dream flavor) O COFFEE. Well your moment is here!
How it works: Each year we open submissions from January 1st. until May 30th to collect all the flavor ideas for our yearly Fan-Voted Limited Edition O COFFEE. Jun 1st Voting opens! Voting runs until July 31st, when results are tallied. If your flavor was voted as the most crave-able, we contact you and we start working together on your dream O COFFEE! During the month of August, we send you two sample batches to try. Once the flavor is just right, on September 1st your dream flavor is released, and you get your 6 month supply of your favorite flavor!
Fan-Voted Limited Edition O COFFEE FAQ:
How long will my dream flavor be available for?
Your special limited-edition flavor will be available from September 1st to Dec 31st.
What if someone else has already submitted the same flavor idea?
We let you know, so you can tweak your flavor suggestion to make it unique!
Can I enter more than once?
One entry per person, so choose your best one!
Can you suggest flavors to get me started?
Thinking of flavors but short on ideas? Here are some suggestions you can tweak to make your own!
Chocolate Butterscotch
Blueberry Shortcake
Chocolate Blueberry Creme
Maple Waffle
Raspberry Irish Cream
Fig & Honey
Sugar Toffee
Biscotti Almond
Spiced Cardamon
Baklava
Gingerbread
Butter Pecan
Vanilla Chai
Grand Marnier
White Chocolate Caramel